Our Guarantee

Our commitment to you and your dog's satisfaction.

Your trust is important to us. If you and your dog aren't fully satisfied with our Collagen For Dogs, we'll gladly provide a 100% refund, no questions asked. We prioritise your peace of mind and your dog's well-being above all else.

To be eligible for our 100% Satisfaction Guaranteed refund, please note;

• Only purchases made on www.collagenfordogs.com.au are covered by our guarantee (Purchases from third party sites like Amazon, Ebay, ect..are excluded).
• We’ll provide you a full refund, no questions asked (unless you would like to give us feedback why, to help us continually improve our product and service to you).  
• Refunds must be initiated within 90 days of receiving your order.
• The product must be less than 50% consumed to qualify.
• It must be returned by mail to the correct address provided by us upon request.
• Repeated return requests are subject to fraud review prior to approval. 

Please Note: We responsibly dispose of all returned supplement products, even if unopened, in accordance with our quality assurance program.

To initiate a return, follow these steps:

1. Send us an email here or at info@collagenfordogs.com.au, letting us know you’d like to take us up on our Guarantee. 
2. We will email you with the return address.
3. Mail us the package and send us the tracking number by email. 
4. We will notify you and send you a refund within 24 hours of receiving your return. Please note some banks may take up to 48 hours to process refunds.